Edinburgh
Re: Edinburgh
Two service resumptions today, UA Chicago and SAS Copenhagen, with Qatar returning to the A350. The 5 Ryanair Maxes are now in operation, replacing half the based -800s
Re: Edinburgh
Wee glitch at EDI this evening, 2 x EZY divert to NCL, 1 x LM to MME. Nowt to GLA
Re: Edinburgh
Rumblings about major airlines unhappy about waiting times for parking stands on arrival. Qatar A350 recently waited on the ground for 1hr 20 mins , and there have been others , Air Canada etc , with waits up to an hour !
Re: Edinburgh
Yes, yesterday was pants! Air France to CDG late departure caused by crewing hours then as off schedule as no ramp staff since they were servicing other flights.
We all mucked in when QR eventually came on stand to help the cleaners and dress the cabin and slogged it out to ensure delays were kept in check. Air Canada like many others, suffers from a lack of cleaners; GLA suffers also from this as does MAN andBHX. That’s why our GLA-PMI and return were both delayed.
Last edited by atuk on Sun Jul 17, 2022 7:53 pm, edited 1 time in total.
Re: Edinburgh
Edinburgh airport suspends customer helpline as staff face abuse
http://travelweekly.co.uk/news/air/edin ... face-abuse
Edinburgh airport suspended its customer helpline at the weekend to “protect staff” from abusive language from passengers.
The airport said removing the phone line would allow teams to work through a backlog of queries, mostly about luggage.
It said on Monday morning (July 18) that it has “partially reopened” the phone line and is texting details of baggage handlers to customers asking about their luggage.
The BBC said hundreds of missing bags belonging to passengers are being stored at a warehouse near the airport.
The airport’s website said rising passenger numbers have prompted “a sharp rise in the amount of baggage queries coming into our customer support team”.
“While we have been trying to provide advice where we can, it’s important to note that as an airport we don’t handle baggage. That’s a process handled by airlines and their handling agents,” it said.
“We know this may be frustrating, but all we can do is provide contact details for the handling agents operating at EDI.
“Sadly, when relaying these messages our hard-working staff have often been faced with abusive language and unacceptable behaviour. We are reminding people to be kind and show some consideration for the person on the other end of the phone. They are only doing their job.”
It said handling agents at the airport are Swissport, Menzies and WFS, and outlined which airline uses which agent.
An Edinburgh airport spokesperson told the BBC about 90% of the queries its customer support team are dealing with relate to baggage.
“In order to allow our teams to work through a backlog of airport queries, and to protect them from this verbal abuse, we have taken the decision to temporarily suspend the phone lines,” said the spokesperson.
The move came after a cross-party group of MSPs urged travellers at Scottish airports to stop abusing staff.
The Scottish Parliament’s Cross Party Group on Aviation said staffing levels are recovering and Scottish airports are “faring better” than others in the UK.
“We’ve also heard that passengers have been abusing staff and that is completely unacceptable and it just adds to the pressure they are under,” MSPs added.
http://travelweekly.co.uk/news/air/edin ... face-abuse
Edinburgh airport suspended its customer helpline at the weekend to “protect staff” from abusive language from passengers.
The airport said removing the phone line would allow teams to work through a backlog of queries, mostly about luggage.
It said on Monday morning (July 18) that it has “partially reopened” the phone line and is texting details of baggage handlers to customers asking about their luggage.
The BBC said hundreds of missing bags belonging to passengers are being stored at a warehouse near the airport.
The airport’s website said rising passenger numbers have prompted “a sharp rise in the amount of baggage queries coming into our customer support team”.
“While we have been trying to provide advice where we can, it’s important to note that as an airport we don’t handle baggage. That’s a process handled by airlines and their handling agents,” it said.
“We know this may be frustrating, but all we can do is provide contact details for the handling agents operating at EDI.
“Sadly, when relaying these messages our hard-working staff have often been faced with abusive language and unacceptable behaviour. We are reminding people to be kind and show some consideration for the person on the other end of the phone. They are only doing their job.”
It said handling agents at the airport are Swissport, Menzies and WFS, and outlined which airline uses which agent.
An Edinburgh airport spokesperson told the BBC about 90% of the queries its customer support team are dealing with relate to baggage.
“In order to allow our teams to work through a backlog of airport queries, and to protect them from this verbal abuse, we have taken the decision to temporarily suspend the phone lines,” said the spokesperson.
The move came after a cross-party group of MSPs urged travellers at Scottish airports to stop abusing staff.
The Scottish Parliament’s Cross Party Group on Aviation said staffing levels are recovering and Scottish airports are “faring better” than others in the UK.
“We’ve also heard that passengers have been abusing staff and that is completely unacceptable and it just adds to the pressure they are under,” MSPs added.
Re: Edinburgh
Notice Delta are using A333 on the JFK and Bos routes
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jetblue497
- Posts: 160
- Joined: Mon May 04, 2020 3:33 pm
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jetblue497
- Posts: 160
- Joined: Mon May 04, 2020 3:33 pm
Re: Edinburgh
Was referring more to BOS. Its only 2 days. Either way they are short term open related.Davieboy wrote: ↑Mon Jul 18, 2022 4:09 pmFR24 shows that DL209 (JFK) was operated by an A330 on July 13th, 14th, 15th, 16th, 17th, 18th and scheduled for the 19th and 20th too and DL123 (BOS) was operated by an A330 today and is also scheduled for one tomorrow.
Re: Edinburgh
Delta A330’s have had severe delays upon arrival all week. Some were running 2-3 hours behind schedule inbound and then took 4 hours to turn round! Saturday JFK return was cancelled, was this because of ground handling?
Sunday had 2 outbound Delta JFK A330’s and BOS 767 on ground simultaneously. Add to this United’s Washington service been extremely successful this year, with additional 767’s on several days. Sunday had 2 outbound 767-400’s on ground at same time. With no less than 7 wide bodies on the ground at one point!
Huge American influx at Edi really leaving GLA in the dark, the $ to £ has strengthened 25% over last few months, making Britain really cheap (Orlando expensive for Scots) but there will definitely be enough demand to reinstate one of the GLA-NY daily flights by early 2023. Come on United, pull out the finger.
Sunday had 2 outbound Delta JFK A330’s and BOS 767 on ground simultaneously. Add to this United’s Washington service been extremely successful this year, with additional 767’s on several days. Sunday had 2 outbound 767-400’s on ground at same time. With no less than 7 wide bodies on the ground at one point!
Huge American influx at Edi really leaving GLA in the dark, the $ to £ has strengthened 25% over last few months, making Britain really cheap (Orlando expensive for Scots) but there will definitely be enough demand to reinstate one of the GLA-NY daily flights by early 2023. Come on United, pull out the finger.
Re: Edinburgh
Anybody know the EDI-IAD loads ? Trip report elsewhere was saying empty rows in coach .. might well of been an isolated case however .